Wholesale or Not?

Please email mercuryiiicosmetics@gmail.com for all wholesale inquiries!  Mercury III would love to carry our universal products in your store, boutique, or online store.  We even have wholesale prices for events and gift bags!

What are the shipping costs?

All shipping costs are automatically determined according to UPS and USPS rates. 

How long does shipping take?

Since we handmake all orders, order processing will take 7-10 business days. This does not include weekends.  We do not process orders over weekends.  If an order is placed past 4pm PST on a Friday, then the order will begin to process on a Monday. Shipping will take 6-7 business days for domestic shipping. Canada shipping will take 7-10 business days.  Earlier shipping options can be chosen as a check-out option.  However, order processing time will remain the same.  Please note that during holiday and sale seasons, orders will take longer to process because of high product demand.

Do you ship internationally?

Currently, we only ship to the United States and Canada.  However, if you really want to try our products, we have shipped internationally.  Email us so we can find a reasonable shipping rate together!

Where are you located?

We are located in Palo Alto, California.  Our store is an online store.

Do you accept refunds?

Due to the nature that all orders are custom made, we do not accept refunds.  If there is dissatisfaction with your order, then please email us so we can find a resolution together.  Our email is: mercuryiiicosmetics@gmail.com

What if I want to order bulk quantities?

If you want to order bulk quantities, please email us first so we can get your large order to you in a timely manner.  We want to make sure that all of your products are made fresh. A bulk order is considered any order with a quantity over 10 products.

How do I get on your PR list?

If you would like to help promote our products, then you can email Mercury III at the following email addres:

mercuryiiicosmetics@gmail.com

Why does your logo have Saturn and not planet Mercury?

Let's be honest, all of the planets are unique.  Even though Mercury III is the name of the company, the company represents the entire universe and solar system.  All of our products are spiritually inspired.  We wanted to show the diversity of our vibrant colors by using a logo that was also diverse.  Our logo represents all of the beautiful planets, the solar system, the trinity, and our connection to the Universe!  Mercury is the company's planet because it is the creator's ruling planet sign.  Three stands for the Universal Trinity: (Goddess, Daughter, and Spirit) (Father, Son, and Holy Spirit), and (Body, Mind, and Spirit).  We all have a unique planet that God created within each of us.

Are you vegan?

We are cruelty free.  All of our products are vegan.  Mercury III also makes all of its products by hand.